At Kamillion’s Pet Supplies, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help! This Refund Policy outlines our procedures for returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, your item must be:
- Unopened and in its original packaging.
- Returned within 30 days of the delivery date.
- Accompanied by a receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used items, such as food and treats.
- Clearance or sale items.
- Gift cards.
3. Initiating a Return
To initiate a return, please contact our customer service team at support@kampet.shop or call us at 989-376-0638. We will provide you with instructions on how to return your item.
4. Shipping Costs
Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
5. Refund Processing
Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, a credit will automatically be applied to your original payment method within 7-10 business days.
6. Exchanges
If you need to exchange an item for a different size or product, please contact us for assistance. We will guide you through the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference.