At Kamillion’s Pet Supplies, we strive to provide timely and reliable shipping for all our customers. This Shipping Policy outlines our practices regarding order processing, shipping methods, delivery times, and costs.
1. Order Processing
All orders are processed within 1-3 business days. You will receive an email confirmation with tracking information once your order has shipped. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
We offer a variety of shipping options to meet your needs, including:
- Standard Shipping: Typically takes 3-7 business days.
- Expedited Shipping: Available for faster delivery, typically taking 2-3 business days.
Shipping carriers may include USPS, UPS, or FedEx, depending on your location and the shipping option selected at checkout.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, shipping method, and destination. We offer free standard shipping on orders over $50 within the contiguous United States.
4. Delivery Times
Delivery times may vary based on the shipping method selected and your location. Please note that we cannot guarantee delivery dates, especially during peak seasons or due to unforeseen circumstances such as weather delays.
5. International Shipping
Currently, we only ship within the contiguous United States. We do not offer international shipping at this time.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment and get updates on its delivery status.
7. Lost or Damaged Orders
If your order is lost or arrives damaged, please contact our customer service team at support@kampet.shop within 7 days of receiving your tracking information. We will assist you in resolving the issue as quickly as possible.